Overview
**Effective Date: July 22, 2022, 12:00am PST. This policy will govern all bookings confirmed after this effective date.** This Cancellation and Refund Policy ("Cancellation Policy") is incorporated into the thisspace Terms of Service applicable to use of thisspaceServices. Please read this policy carefully. You may not use thisspace Services if you don't agree to this Cancellation Policy. thisspace is designed to help Hosts and Guests efficiently and conveniently complete Bookings. Every Booking is a Host’s commitment to make a Space available to a Guest. When Guests cancel Bookings, the Host’s ability to Book that Space during that time becomes increasingly difficult because other interested Guests may have already made other plans. When Hosts cancelBookings, Guests’ events and plans can be severely impacted and may require intensive logistical support from thisspace. Nonetheless, plans may change, requiring Guests or Hosts to cancel Bookings on occasion. This thisspace Cancellation Policy covers all cancellations and refunds on thePlatform. Both Guests and Hosts are subject to and must comply with thisCancellation Policy when cancelling a Booking. We reserve the right to amend this Cancellation Policy for any reason and at any time by posting an updated version to our website as provided in the thisspace Terms of Service. In the event of conflict between this Cancellation policy and the thisspace Terms ofService, the thisspace Terms of Service controls. Please note, All Bookings are subject to thisspace’s Grace Period policy which provides a full refund, excluding third party charges for services such as payment processing in the event that thisspace is unable to recover such costs, for Bookings cancelled within 24 hours from receipt of a Booking Confirmation but no later than 48 hours prior to the Event start time. thisspace shall have final say in any dispute between Hosts and Guests regarding the application of cancellation policies.
Cancellation By Guests
The Guest may cancel its reservation in accordance with the following terms, according to the cancellation policy chosen by the Host. **Booking Fee**: thisspace may charge Guests a Booking Fee for each Booking, in addition to any Host service fee thisspace may take from payments made for reservations. The thisspace Booking Fee is non-refundable, unless the cancellation occurs within the 24-hour Grace Period. **How to cancel a Booking**: Guests must submit all cancellations through the thisspace platform. Your cancellation is not effective unless and until you have requested the cancellation through your thisspace account. After submission, thisspace may allow or require up to 48 hours to finalize the cancellation.
Refunds
Any Host-initiated cancellations will be fully refunded to the Guest(including any Fees paid). The Host cancelling the Booking will be responsible for reasonable losses incurred by the Guest associated with any cancellation, and all scheduled payouts for that Booking will be cancelled.
Cancellation Policy Types
The cancellation terms will depend on the specific policy selected by the Host. Hosts must choose among three cancellation policies: -FLEXIBLE: Full refund up to 24 hours before event Guests may cancel their Booking until 24 hours before the event start time and will receive a full refund (excluding Booking Fees and third party payment processing fees) of their Booking Price. Bookings cancellations submitted less than 24 hours before the Event start time are not refundable. See Additional Terms section below for more information; or -MODERATE: Full refund 7 days before event, 50% refund until 24 hours before event Guests may cancel their Booking until 7 days before the event start time and will receive a full refund (excluding all Fees) of their BookingPrice. Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Booking Fees) of theirBooking Price. Booking cancellations submitted less than 24 hours before theEvent start time are not refundable. See Additional Terms section below for more information -STANDARD: Full refund 30 days before event, 50% refund until 7 days before event Guests may cancel their Booking until 30 days before the event start time and will receive a full refund (excluding all Fees) of their BookingPrice. Guests may cancel their Booking between 30 days and 7 days before the event start time and receive a 50% refund (excluding Booking Fees) of theirBooking Price. Cancellations submitted less than 7 days before the Event start time are not refundable. See Additional Terms section below for more information.
Cancellation By Hosts
Hosts may cancel a reservation in accordance with the following terms: Refunds: Any Host-initiated cancellations will be fully refunded to the Guest(including any Fees paid). The Host cancelling the Booking will be responsible for reasonable losses incurred by the Guest associated with any cancellation, and all scheduled payouts for that Booking will be cancelled. In addition, thisspace may issue Cancellation Fines to Hosts for cancellations. thisspace may (i) deduct or debit any Cancellation Fines from amounts that would otherwise be payable, or (ii) invoice such Fines to be paid within seven (7)days. Booking Fee: thisspace may charge Guests a Booking Fee for each Booking, in addition to any Host service fee thisspace may take from payments made for reservations. In the event of a Host-initiated cancellation, Hosts will be charged the amount of the Booking Fee. How to cancel a Booking: Hosts must submit all cancellations through the thisspace platform. Your cancellation is not effective unless and until you have requested the cancellation through your thisspace account. After submission, thisspace may allow or require up to 48 hours to finalize the cancellation. Cancellation Penalties: A Host may be responsible for costs, expenses, and other losses, and be subject to Cancellation Fines, if they make unexcused cancellations. A Host may be subject to the following as a result of an unexcused Host-Initiated Cancellation: Displacement costs for Guests; A Cancellation Fine of $100, in addition to the amount of any Booking Fee paid by the Host (which thisspace will refund to the Guest). Delisting of the Host’s Space if the Hosts cancels multiple Bookings within a six-month period; Modifying the listing page description to include publicly available information about previous cancellations, or suspension, or termination of your Account. Unavailable/Blocked calendar: In the event of a Host-initiated cancellation, the Space calendar will remain blocked for the cancelled EventPeriod and you will not be able to accept another reservation for the same period as the cancelled reservation.
Excused Cancellations
thisspace may allow a Host or Guest to cancel a confirmed Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”).thisspace may require Guests or Hosts to provide evidence to support theExcused Cancellation. Where approved, Fees will be refunded in full to the Guest and no payout will be sent to the Host without Cancellation Fees or Fines. The following circumstances may be considered grounds for an Excused Cancellation: Unexpected death or serious illness of anyone in a direct connection to theHost or Guest, including members, staff, or immediate family members of either; Serious injury that directly restricts a Guest’s ability to travel or a Host’s ability to provide the Booked Space; Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space or the Guest’s ability to travel to the Space; Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency; Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space.
thisspace-initiated Cancellations
Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space.
Rescheduled Bookings
When approved by thisspace, a Guest or Host may have an opportunity to reschedule that Booking. Any rescheduled Bookings must be: For substantially the same duration as the original Booking, according to theHost’s approval; Confirmed prior to the original Start Time; Rescheduled for a time within 90 days of the original Start Time; and Only rescheduled once. Rescheduled Bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a Booking within the conditions above will result in a cancellation of the Booking, subject to the Cancellation Fees or Fines identified in this Policy, depending on the initiating party. Rescheduling by Guests may result in additional thisspace Service Fees.